Home/Services/Operating Model Transformation
TRANSFORM
We embed agentic ways of working across the business, not only in engineering. The value sits in how whole value streams work, and it only lasts when people adopt the change.
01 / THE SHIFT
Today and the target
AI on top of old ways of working
Agents are added to single tasks while the process around them stays the same. Hand-offs, approvals and roles never change, so the gains stay small.
Value streams redesigned
Work redesigned end to end, so agents do the routine tasks, people own the decisions, and the change is measured until it sticks.
02 / THE MODEL
What an operating model really is
An operating model shows how the building blocks of an organisation fit together to deliver value. It is enterprise architecture, seen from the business. Select any block to see the question it answers and what it connects to.
Customer
Who do we serve, and what do they need?
The people we aim to reach and serve.
- receives value from Value stream and measures
- is reached through Channel and relationship
- uses Products and services
- is served at Location and asset
03 / METHOD
How we work
We map a value stream from request to outcome, and measure where time and effort are lost.
Agents take the routine work. People keep the decisions they are accountable for.
Training, communication and support for the people whose work changes.
Adoption and outcome measures tracked until the new way of working is the normal one.
Request: The trigger for a piece of work, from a customer, a citizen or a colleague.
04 / CAPABILITIES
What we deliver
Value stream redesign
Whole flows of work redesigned, not single steps.
VALUE STREAMS · AGENTIC WORKFLOWS
Redesign the flow,
not just the task
05 / DELIVERY
What you receive
A redesigned value stream running on real work, an operating model to support it, and adoption measures your leaders review.
